Becoming a member

We accept most front line workers and emergency volunteers in Australia, you can find the extensive list here

Yes, if you are part of the following first aid or rescue volunteer services:

  • Ambulance Services
  • Coast Guard and Search & Rescue
  • Fire Services
  • Police Services
  • Red Cross – if your role is in healthcare or emergency
  • State Emergency Services
  • Surf Life Saving Australia

We welcome retirees from the sectors below. If you don’t meet the current eligibility criteria feel free to check back as we review eligibility categories regularly.

  • Defence Force Veterans
  • Fire Services
  • Police Services
  • Ambulance Services

Applying for membership

It depends on your employment type as the eligibility criteria differs, you can find out more here

You can apply for a card here

We may decline your application if your do not meet our eligibility criteria. We do review this occasionally, so you’re welcome to check back from time to time or follow us on our social media channels for more information.

If this did not answer your question, please Contact us

We only need to see your name, and affiliation with your organisation. You can redact any sensitive/financial information that you don’t want to share with us.

Already a member?

Firstly, you will need to check if you’re still eligible to be a member, you can check this here. If you are still eligible, then please contact us at [email protected] and we can update your details for you.

You can manage your personal details by logging into your Blue Light Card account and clicking on My Account. Here you can edit your personal or account information.

You will have received an email from us detailing our enquiry, please check your junk folder. If you have not received an email, then please contact us at [email protected] and a member of a team can assist you.

After your membership has been activated it can take up to 14 days for your physical card to arrive. Your virtual card will be ready straight away on the app, you can find this by clicking on the card icon.

If your card has not arrived after 14 days then you will be able to reprint your card by going into the ‘My Card’ section of your account and selecting the "Card Not Arrived" option. You will also be able to re-enter your postal address.

You can request a replacement card by heading to the ‘My Card’ section when logged into your Blue Light Card. You can still use your virtual card on your app in the meantime.

Once you have an active card, you can browse and access all our offers under the ‘Offers’ tab on our website’s header menu. You can also use the ‘Search’ tab on our app. Check the details and terms & conditions of the offers, as you’ll get more specific information on how you can redeem it!

Our offers work in a few different ways:

  1. Vault code - this is a unique, single-use code you can request on a brand offer page. You can copy and paste it to use on a brand’s website.
  2. Discount code – this is a generic code you can use as often as you’d like while the offer is live.
  3. Direct link – you click through to our brand partner site and your Blue Light Card discount is automatically applied.

You can browse local offers on the 'Offers Near You' page of our website or app, use the 'Search' option to enter your post code and browse through the offers in your area.

Would you like to partner with us?

If you're a business and would like to partner with us fill in this form or if you’re an organisation in the frontline sector and would like to discuss membership for all your staff, please email us at [email protected]

All other queries or complaints

You can email us at [email protected] and a member services advisor will be able to assist you.

You can reach out to us on one of our social media channels below, please note that these are unmonitored.