Frequently Asked Questions

We accept most front line workers and emergency volunteers in Australia, find out more on our eligibility page.

Yes, if you are part of the following first aid or rescue volunteer services:

• Ambulance Services
• Coast Guard and Search & Rescue
• Fire Services
• Police Services
• Red Cross – if your role is in healthcare or emergency
• State Emergency Services
• Surf Life Saving Australia

We welcome retirees from the sectors below. If you don’t meet the current eligibility criteria feel free to check back as we review eligibility categories regularly.

• Defence Force Veterans
• Fire Services
• Police Services
• Ambulance Services

No, there are no ongoing charges or hidden fees. Once your 2 year membership is coming close to ending, you will get a reminder to renew your membership. However, renewing it will be completely your choice and dependent on your role at that point in time, as you will need to upload your work ID again when you renew. If you are still working in one of the Blue Light Card eligible categories, you can choose to apply for renewal. The cost for 2-year membership will be a one-time $9.95 payment. We don't have lock-in contracts or auto-renewals.

It depends on your employment type as the eligibility criteria differs, you can find out more on our eligibility page.

You can apply to become a Blue Light Card member on the sign up page on our website or download our app and sign up on our app too.

We may decline your application if your do not meet our eligibility criteria. We do review this occasionally, so you’re welcome to check back from time to time or follow us on our social media channels for more information.

If this did not answer your question, please contact us via Live Chat.

We only need to see your name, and affiliation with your organisation. You can redact any sensitive/financial information that you don’t want to share with us.

If you cannot find the verification email in your inbox, please check your junk mail folder. Otherwise please contact us at support@bluelightcard.com.au and we will resend the email to you.

We use your identification to verify that you are a frontline or essential worker as we are exclusive for these sectors only. Once we have verified your eligibility, your submitted ID will be automatically and permanently deleted.

Firstly, you will need to check if you’re still eligible to be a member, you can check this here. If you're still eligible, then please contact us at support@bluelightcard.com.au and we can update your details for you.

You can manage your personal details by logging into your Blue Light Card account and clicking on My Account. Here you can edit your personal or account information.

You will have received an email from us detailing our enquiry, please check your junk folder. If you have not received an email, then please contact us at support@bluelightcard.com.au and a member of a team can assist you.

After your membership has been activated it can take up to 14 days for your physical card to arrive. Your virtual card will be ready straight away on the app, you can find this by clicking on the card icon.

If your card has not arrived after 14 days then you will be able to reprint your card by going into the ‘My Card’ section of your account and selecting the "Card Not Arrived" option. You will also be able to re-enter your postal address.

You can request a replacement card by heading to the ‘My Card’ section when logged into your Blue Light Card. You can still use your virtual card on your app in the meantime.

Once you have an active card, you can browse and access all our offers under the ‘Offers’ tab on our website’s header menu. You can also use the ‘Search’ tab on our app. Check the details and terms & conditions of the offers, as you’ll get more specific information on how you can redeem it!

Our offers work in a few different ways:

1. Vault code - this is a unique, single-use code you can request on a brand offer page. You can copy and paste it to use on a brand’s website.
2. Discount code – this is a generic code you can use as often as you’d like while the offer is live.
3. Direct link – you click through to our brand partner site and your Blue Light Card discount is automatically applied.

You can browse local offers on the 'Offers Near You' page of our website or app, use the 'Search' option to enter your post code and browse through the offers in your area.

By signing up you have access to your virtual Blue Light Card in our app. To access your virtual Blue Light Card:

• Please log onto your Blue Light Card app
• On the bottom of the screen you will see a small card icon with your first name under it
• Please click on the icon to open your virtual Blue Light Card (and then click on the half card picture to show your full card)

You will be able to use your virtual Blue Light Card for all in-store offers.

If you would like a physical card, you can contact us at support@bluelightcard.com.au with your request, mention your delivery address along with post code, and we will send one out to you.

Yes, you can! When you are viewing offers on our website or app, please check out ‘In-Store offers' to get the list of brands who offer this. We have hundreds of brand partners and most of our offers are online as of now. Check with the brand’s discount on our website or in the app to see whether you can redeem it online, instore or both.

Please contact our lovely member services team and provide a screenshot of the error you are getting at support@bluelightcard.com.au.